FAQ

We deliver your order within 2-3 business days to Italian provincial capitals, and within 3-4 business days to other towns and the islands.

Yes, we deliver throughout Italy with trusted express couriers such as DHL and Mail Boxes Etc., so your jewellery reaches you safely and securely.

Yes, we ship worldwide with express courier DHL or Mail Boxes Etc. Shipping costs €70 for orders under €500 (VAT excluded); above this threshold, shipping is free, except for items over 5kg.

Yes, shipping within Italy is always free, and for Europe and the rest of the world it’s free on orders over €500 (VAT excluded).

We take great care with every detail of the packaging: your order is placed in our signature case, wrapped in a branded shopper bag and protected inside a cardboard box sealed with our original tape, before being placed in the courier’s secure envelope.

Yes, at checkout you can enter a different delivery address from your billing address, ideal if you’re sending a gift directly to someone else.

Yes, you have the right of withdrawal within 14 days of receiving your jewellery, in line with the law and our terms and conditions. The item must be returned intact and in its original condition; once we’ve checked it, we’ll refund the amount paid, excluding shipping costs.

You can request a return by contacting us at info@fecarotta.com or via WhatsApp at +39 391 3323691, and we’ll guide you through the process.

Yes, we can resize your ring after purchase. Shipping costs for the adjustment are your responsibility, except in particular cases, which we’re happy to look into together.

Return shipping is covered by the customer, though our team is always happy to review exceptions on a case-by-case basis.

Yes, you can cancel your order by writing to us straight away at info@fecarotta.com or via WhatsApp at +39 391 3323691.

Yes, if you’d like to change an order you’ve placed, you can contact us at info@fecarotta.com or via WhatsApp at +39 391 3323691.

Yes, you can request a change by contacting us at info@fecarotta.com or via WhatsApp at +39 391 3323691.

You can choose from a range of payment methods to suit you: we accept bank transfer, cash on delivery upon request, PayPal, Scalapay, American Express, Visa, Mastercard and JCB.

Yes, you can pay in instalments by selecting Scalapay or PayPal at checkout.

Yes. All payments made on our website are processed through secure, protected payment systems that use encryption technology to safeguard your data and the security of every transaction.

Your card details are never stored by Fecarotta Gioielli; they are handled directly by certified payment providers and networks, in line with the highest security standards.

During checkout, you can choose from the payment methods available on the site and complete your purchase in a fully protected environment.

Yes, you can pay in-store when you collect your order, let us know when you place it.

Yes, we are official, authorised retailers of every brand we carry, with the exception of our vintage jewellery selection.

Yes, jewellery purchased on our website carries the same official warranty as pieces bought directly in our boutiques.

Every piece comes with a warranty certificate, including its weight, quality (where applicable) and a photograph of the item.

Yes, we offer appraisals and valuations exclusively for those looking to sell their jewellery to Fecarotta Gioielli.

We look forward to welcoming you at our Palermo boutique in Via Ruggero Settimo, 66, and at our Bvlgari boutique inside Rocco Forte Hotel Villa Igiea.

We’re happy to help during the following hours:
Monday: 4.30pm – 8pm
Tuesday–Saturday: 9.30am – 1pm and 4.30pm – 8pm

Yes, our team is delighted to offer a personalised consultation, whether in boutique or remotely, to help guide you towards the jewellery or watch that’s right for you.

We’ll walk you through materials, gemstones, collections, sizing and technical details with expertise and transparency. Whether it’s for a gift, a special occasion or a purchase you’ve been considering for a while, we’ll be right by your side.

If you’d like, you can also book an appointment for a dedicated, tailor-made shopping experience.

Yes, gift packaging is always available, let us know when you place your order.

Yes, we offer special engravings to make each piece unique and meaningful.

Yes, we offer a complete care and repair service to look after your jewellery and watches over time.

Yes, we also handle wholesale enquiries and supply. Get in touch with us for all the details.

Yes! Our Gift Cards are the perfect way to let someone you love choose their own favourite piece of jewellery.

No, it’s not required. You can complete your purchase simply by entering the details needed for shipping and payment.

You can log in at any time by going directly to your personal account area.

You’ll find the list and status of all your orders in your personal account, under the orders section.

You can manage and update your personal information quickly and easily from your Account.

It means the piece isn’t currently in stock at our boutiques, but we can order it made especially for you directly from the maison. Get in touch with us and we’ll be happy to let you know the exact waiting and delivery times.